About the Role:

As the Operations Manager at Birdie, you will oversee the day-to-day operations of our concierge and relocation services. You’ll manage the scheduling and coordination of Birdie Specialists, ensuring all client needs are met efficiently and seamlessly. Your role will be crucial in maintaining smooth operations, high levels of client satisfaction, and continuous team collaboration. We’re seeking an organized, proactive leader who thrives in a dynamic environment and is committed to delivering exceptional service.

Starts at $20/hour

Key Responsibilities:

• Team Scheduling & Coordination: Oversee and manage the scheduling of Birdie Specialists, ensuring proper coverage for client needs and efficient task delegation.
  Coordinate day-to-day operations with specialists, ensuring everyone is aligned with their responsibilities and timelines.
  
• Client Communication: Serve as the main point of contact for clients, ensuring their needs are met throughout the relocation and concierge process.
  Provide regular updates to clients regarding the status of their services and address any concerns promptly.
  Foster strong client relationships, maintaining a high level of satisfaction and trust.
  
• Operational Efficiency: Ensure seamless coordination of all tasks related to relocations and concierge services, from initial inquiry through to completion.
  Monitor project timelines and task completion, proactively addressing any challenges that arise.
  Continuously assess and improve operational processes to increase efficiency and service quality.
  
• Team Leadership & Support: Manage a team of Birdie Specialists, providing guidance, support, and training when needed.
  Create a positive, supportive work environment that encourages teamwork and high performance.
  
• Vendor & Partner Coordination: Coordinate with external vendors (e.g., movers, home service providers) to ensure services are delivered on time and to client satisfaction.
  Ensure that all vendors meet Birdie’s high standards for quality and professionalism.
  
• Reporting & Administration: Track and report on key operational metrics, providing insight to leadership regarding service performance, client satisfaction, and team productivity.
  Manage administrative tasks such as scheduling, invoicing, and maintaining client records.
  

Qualifications:

• Proven experience in operations management, project management, or a similar leadership role.
• Strong organizational and multitasking skills with an ability to manage competing priorities.
• Excellent communication skills, both verbal and written, with the ability to manage client relationships effectively.
• Ability to lead and motivate a team while fostering a positive, collaborative environment.
• Detail-oriented with the ability to anticipate needs and solve problems proactively.
• Previous experience in customer service, hospitality, or concierge services is preferred but not required.
• Comfort with using software tools for scheduling, reporting, and client management.
• Flexibility in working hours to meet client and team needs.

Why Birdie?

• Flexible Position: A dynamic role with room for growth in a growing company.
• Supportive Environment: Work with a motivated and friendly team that values initiative and collaboration.
• Opportunity for Impact: Play a key role in ensuring Birdie’s operations run smoothly and our clients receive exceptional service every time.
• Growth Opportunities: With Birdie’s continued expansion, there’s potential for career advancement and skill development.

About the Role:

As a Birdie Specialist, you will be an essential part of our team, delivering exceptional concierge services and supporting clients throughout their relocation journey. From assisting with home setups to offering personalized local recommendations, you’ll help create a smooth, stress-free transition for our clients. We’re seeking individuals who are proactive, organized, and passionate about providing outstanding service.

Starts at $18/hour

Key Responsibilities:

• Client Assistance: Provide hands-on support to clients during their relocation process, ensuring they feel comfortable and settled in their new home and community.
• Concierge Services:Home Setup: Assist clients in organizing their homes, including furniture placement, unpacking, and sourcing home essentials.
  Local Recommendations: Provide personalized suggestions for local services, such as restaurants, gyms, coffee shops, and healthcare providers, helping clients integrate into their new community.
  Errand Running: Help with everyday tasks like grocery shopping, scheduling appointments, and picking up dry cleaning to make clients’ lives easier.
  Event Coordination: Assist clients in prepping events such as housewarming parties or social gatherings.
  Personalized Assistance: Handle special requests, whether it’s finding a local handyman or booking a reservation at a sought-after restaurant.
  
• Moving Assistance: Coordinate moving logistics, manage moving schedules, and assist with organizing and settling into new spaces.
• Customer Support: Be available to address any questions or concerns clients may have during their transition, ensuring a seamless experience from beginning to end.
• Initiative & Problem-Solving: Take ownership of tasks, solve problems efficiently, and ensure clients’ needs are met with professionalism and care.
• Team Collaboration: Work closely with other team members to ensure smooth operations and high levels of client satisfaction.

Qualifications:

• Strong communication skills with the ability to build rapport with clients quickly.
• Ability to work independently and as part of a team in a fast-paced environment.
• Dependable, responsible, and trustworthy, with a strong attention to detail.
• Positive attitude with a genuine desire to help others.
• Previous experience in customer service, hospitality, or concierge services is preferred but not required.
• Flexibility in working hours and availability for part-time scheduling.

Why Birdie?

• Flexible Hours: Ideal for those looking for part-time and flexible work opportunities.
• Supportive Team: Join a friendly, collaborative environment where kindness and mutual respect are at the forefront.
• Growth Opportunities: Be part of a growing company with room for career advancement and skill development.

If you’re passionate about delivering exceptional service and making a difference in people’s lives, we’d love to have you on the Birdie team! Apply now to start your journey with us.

About the Role:

As a Birdie Specialist, you will be an essential part of our team, delivering exceptional concierge services and supporting clients throughout their relocation journey. From assisting with home setups to offering personalized local recommendations, you’ll help create a smooth, stress-free transition for our clients. We’re seeking individuals who are proactive, organized, and passionate about providing outstanding service.

Starts at $18/hour

Flexible as-needed role

Key Responsibilities:

• Client Assistance: Provide hands-on support to clients during their relocation process, ensuring they feel comfortable and settled in their new home and community.
• Home Setup: Assist clients in organizing their homes, including furniture placement, unpacking, and sourcing home essentials.
  Local Recommendations: Provide personalized suggestions for local services, such as restaurants, gyms, coffee shops, and healthcare providers, helping clients integrate into their new community.
  Errand Running: Help with everyday tasks like grocery shopping, scheduling appointments, and picking up dry cleaning to make clients’ lives easier.
  Event Coordination: Assist clients in prepping events such as housewarming parties or social gatherings.
  Personalized Assistance: Handle special requests, whether it’s finding a local handyman or booking a reservation at a sought-after restaurant.
• Moving Assistance: Coordinate moving logistics, manage moving schedules, and assist with organizing and settling into new spaces.
• Customer Support: Be available to address any questions or concerns clients may have during their transition, ensuring a seamless experience from beginning to end.
• Initiative & Problem-Solving: Take ownership of tasks, solve problems efficiently, and ensure clients’ needs are met with professionalism and care.
• Team Collaboration: Work closely with other team members to ensure smooth operations and high levels of client satisfaction.

Qualifications:

• Strong communication skills with the ability to build rapport with clients quickly.
• Ability to work independently and as part of a team in a fast-paced environment.
• Dependable, responsible, and trustworthy, with a strong attention to detail.
• Positive attitude with a genuine desire to help others.
• Previous experience in customer service, hospitality, or concierge services is preferred but not required.
• Flexibility in working hours and availability for part-time scheduling.

Why Birdie?

• Flexible Hours: Ideal for those looking for part-time and flexible work opportunities.
• Supportive Team: Join a friendly, collaborative environment where kindness and mutual respect are at the forefront.
• Growth Opportunities: Be part of a growing company with room for career advancement and skill development.

If you’re passionate about delivering exceptional service and making a difference in people’s lives, we’d love to have you on the Birdie team! Apply now to start your journey with us.

About the Role:

As a Birdie Specialist, you will be an essential part of our team, delivering exceptional concierge services and supporting clients throughout their relocation journey. From assisting with home setups to offering personalized local recommendations, you’ll help create a smooth, stress-free transition for our clients. We’re seeking individuals who are proactive, organized, and passionate about providing outstanding service.

Key Responsibilities:

• Client Assistance: Provide hands-on support to clients during their relocation process, ensuring they feel comfortable and settled in their new home and community.
• Concierge Services:Home Setup: Assist clients in organizing their homes, including furniture placement, unpacking, and sourcing home essentials.
  Local Recommendations: Provide personalized suggestions for local services, such as restaurants, gyms, coffee shops, and healthcare providers, helping clients integrate into their new community.
  Errand Running: Help with everyday tasks like grocery shopping, scheduling appointments, and picking up dry cleaning to make clients’ lives easier.
  Event Coordination: Assist clients in prepping events such as housewarming parties or social gatherings.
  Personalized Assistance: Handle special requests, whether it’s finding a local handyman or booking a reservation at a sought-after restaurant.
  
• Moving Assistance: Coordinate moving logistics, manage moving schedules, and assist with organizing and settling into new spaces.
• Customer Support: Be available to address any questions or concerns clients may have during their transition, ensuring a seamless experience from beginning to end.
• Initiative & Problem-Solving: Take ownership of tasks, solve problems efficiently, and ensure clients’ needs are met with professionalism and care.
• Team Collaboration: Work closely with other team members to ensure smooth operations and high levels of client satisfaction.

Qualifications:

• Strong communication skills with the ability to build rapport with clients quickly.
• Ability to work independently and as part of a team in a fast-paced environment.
• Dependable, responsible, and trustworthy, with a strong attention to detail.
• Positive attitude with a genuine desire to help others.
• Previous experience in customer service, hospitality, or concierge services is preferred but not required.
• Flexibility in working hours and availability for part-time scheduling.

Why Birdie?

• Flexible Hours: Ideal for those looking for part-time and flexible work opportunities.
• Supportive Team: Join a friendly, collaborative environment where kindness and mutual respect are at the forefront.
• Growth Opportunities: Be part of a growing company with room for career advancement and skill development.

If you’re passionate about delivering exceptional service and making a difference in people’s lives, we’d love to have you on the Birdie team! Apply now to start your journey with us.